Contact us: call, text, chat or visit in person.
Requests for Account-Specific Information
For questions about a specific account you have with us, including account balances or changes to your accounts, please call us, chat through your digital banking login, or visit one of our branch locations. Contacting us this way helps assure we keep your private information private.
- Call our Customer Care team
Call 217-747-5500 or 877-771-2316. Call Center hours are 7 a.m. to 11 p.m. Monday through Friday and 7 a.m. to 2 p.m. on Saturday.
- Chat Using Feature Inside Digital Banking
Log into your digital account and choose the Chat feature. Chat is available 8 a.m. to 5 p.m. Monday through Friday.
You can also email our Customer Care Center using the form below. Please include a phone number and the best time we can reach you
Text Us for General Inquiries
You can text us at 1-447-442-1996 for general inquiries. Our team is ready to assist you with most non-account related questions on topics like our products, services or locations. Message and data rates may apply. Texting services are available 7 a.m. to 11 p.m. Monday through Friday and 7 a.m. to 2 p.m. on Saturday.
We also offer some direct phone numbers to resources to assure you get what you need quickly.