We’re here to help you with all your banking needs. Whether you prefer to send a text, visit us in person, or give us a call, we have you covered.
Text Us for General Inquiries
You can text us at 1-447-442-1996 for general inquiries. Our team is ready to assist you with most non-account related questions on topics like our products, services or locations. Message and data rates may apply. Texting services are available 7 a.m. to 11 p.m. Monday through Friday and 7 a.m. to 2 p.m. on Saturday.
Requests for Account-Specific Information
For questions about a specific account you have with us, including account balances or changes to your accounts, please call us, chat through your digital banking login, or visit one of our branch locations. These methods of contact help assure we keep your private information private.
- Chat Using Feature Inside Digital Banking
Log into your digital account and choose the Chat feature. Chat is available 8 a.m. to 5 p.m. Monday through Friday.
- Call our Customer Care team
Call 217-747-5500 or 877-771-2316. Call Center hours are 7 a.m. to 11 p.m. Monday through Friday and 7 a.m. to 2 p.m. on Saturday.
You can also email our Customer Care Center using the contact form below. If you choose this method of contact, please include a phone number and the best time we can reach you.
We also offer some direct phone numbers to resources to assure you get what you need quickly.